FAQs

Am I able to add details about my order once it's been placed?

Yes! If you want to give us more info regarding the design of your drinkware, just send us an e-mail at emma@charellacreations.com

You will have up to 24 hours from when you placed your order to send us additional details.

How long does it take to make my order?

Tumblers take an average of one week (seven calendar days) to complete. This allows time for the resin to cure. 

Etched glasses can be completed within two to three days. 

If your order will be delayed for any reason, we will reach out to you to let you know.

How will I know if I like the design you put on my glass or tumbler? Will I get to see it before I receive it?

Once we receive your order, we will reach out to you with a mock-up of the design for your approval. If you ask for writing, we will send you a variety of font styles for you to choose from. We will not put any design on your tumbler or glass until you have approved it. 

Is my tumbler safe to drink out of?

Absolutely! The resin we use is FDA compliant and safe to use with food and drinks.

Can I microwave my tumbler?

Tumblers are not able to be put in the microwave. The base tumbler used is stainless steel, which does not play nice with microwaves.

Can I put my tumbler in the dishwasher?

We do not recommend putting your tumbler in the dishwasher. The high heat can cause the resin to start to liquefy and slide off the tumbler. We recommend only handwashing your tumbler

Etched glasses, however, can go in the dishwasher.